Return & Refund Policy

At Modo Chairs, customer satisfaction is our priority. We strive to deliver high quality gaming and office chairs that meet your expectations. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Include all original packaging, accessories, manuals, and hardware.
Not be damaged due to misuse, improper assembly, negligence, or accidental damage.
Be accompanied by proof of purchase or order confirmation.

Products that do not meet these conditions may not be eligible for a return.

2. Return Shipping Charges

Customers are responsible for all return shipping costs.

If a product needs to be returned for a warranty inspection or warranty claim, the customer is also responsible for the delivery charges required to send the product to Modo Chairs.

Shipping charges paid during the original purchase are non-refundable unless the return is due to our error.

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

Custom-made or made-to-order chairs.
Chairs manufactured according to customer specifications.
Products damaged due to misuse, accidents, improper installation, or unauthorized modifications.
Clearance or final sale items, where stated.

Please note that advance payments made for custom chairs are non-refundable, as production begins specifically for your order.

4. Product Specifications

Every chair is manufactured with different dimensions, materials, colors, features, and weight capacities.

We strongly recommend reviewing the complete product description, specifications, measurements, images, and features before placing your order to ensure the product meets your requirements.

5. Warranty

Warranty coverage varies depending on the product.

Individual chair parts purchased separately are covered by a 5-month limited warranty against manufacturing defects.

The warranty does not cover:

Normal wear and tear
Cosmetic damage
Fabric damage caused by misuse
Damage from improper assembly
Liquid damage
Accidental or intentional damage
Commercial misuse unless specified

Warranty claims are subject to inspection by our support team.

6. Refund Process

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds are processed within 7 to 14 business days through the original payment method where applicable.
Processing times may vary depending on your bank or payment provider.

If a refund cannot be completed through the original payment method, Modo Chairs may issue a Store Credit Voucher equal to the approved refund amount, which can be used for future purchases.