Shipping Policy

At Modo Chairs, we are committed to delivering your gaming and office chairs safely and efficiently across Pakistan. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Delivery Coverage

Modo Chairs delivers nationwide across Pakistan through trusted courier and cargo partners.

Delivery availability may vary for certain remote or rural areas. If delivery to your location is not possible, our team will contact you before processing your order.

2. Order Processing

Orders are processed after payment confirmation or order verification.

Orders are processed during business days only.
Cash on Delivery (COD) orders may require a confirmation call before dispatch.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Major Cities: 2 to 4 business days
Other Cities & Towns: 4 to 5 business days
Remote Areas: 5 to 6 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, are calculated during checkout based on your delivery location and the size of your order.

Any promotional free shipping offers will be clearly displayed on our website when available.

5. Order Tracking

Once your order has been dispatched, you may receive shipping confirmation and tracking details via SMS, WhatsApp, email, or phone call where available.

6. Delivery Attempts

Our courier partner will attempt delivery to the shipping address provided during checkout.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or failed delivery attempts, additional delivery charges may apply for re-shipment.

7. Receiving Your Order

Please inspect your package before accepting delivery.

If you notice visible damage to the packaging or product, report it immediately to the courier representative and contact Modo Chairs as soon as possible.

Any shipping-related issues should be reported within 48 hours of receiving your order with a video unboxing proof.

8. Cash on Delivery (COD)

Cash on Delivery is available for eligible locations across Pakistan. Please keep the exact payment amount ready when your order is delivered.

Our delivery partner may contact you before delivery to confirm your availability.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Modo Chairs is not responsible for delays or failed deliveries caused by incorrect names, phone numbers, or addresses entered during checkout.

10. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

Weather conditions
Public holidays
Courier network issues
Political or regional disruptions
Natural disasters
High order volumes

We appreciate your patience and will keep you informed whenever possible.

11. Refused or Undeliverable Orders

If an order is refused at delivery or returned to us due to an incorrect address or failure to receive the package, the customer may be responsible for any additional shipping charges required to resend the order.