Warranty Policy

Every Modo Chairs product is covered by a warranty against manufacturing defects. Since every chair is built differently, the warranty period varies by model. Please refer to the warranty information mentioned on the respective product page before purchasing.

Our warranty covers eligible manufacturing defects that occur during normal residential use within the applicable warranty period.

Chair parts purchased separately are covered by a 5 month limited warranty against manufacturing defects unless stated otherwise.

To submit a warranty claim, please provide:

• Valid invoice or proof of purchase
• Order number
• Clear photos or videos of the issue
• Product model name
• Complete description of the fault
• Contact information

Providing additional images or videos may help us process your claim more quickly.

Claims submitted without valid proof of purchase may be rejected.

Our warranty process is simple:

1. Contact Modo Chairs via WhatsApp, phone, or email.
2. Our support team reviews your purchase details and warranty eligibility.
3. We may request photos or videos to diagnose the issue remotely.
4. If further inspection is required, we'll ask you to send the product or defective part to our service location.
5. Our technicians inspect the product.
6. We determine whether the issue is covered under warranty.
7. If approved, the product or part will be repaired or replaced according to this policy.

Products requiring physical inspection must be securely packed before shipping.

Please include:

• Proof of purchase
• Order details
• Customer contact information
• Description of the issue

Our support team will provide the shipping address once your warranty request has been reviewed.

Customers are responsible for all courier or shipping charges when sending products or parts to Modo Chairs for warranty inspection.

If the warranty claim is approved, Modo Chairs will cover the shipping cost of sending the repaired or replacement item back to the customer.

If the claim is rejected or no manufacturing fault is found, return shipping charges may be the customer's responsibility.

Once your product arrives, our warranty team carefully inspects it by verifying:

• Warranty validity
• Purchase verification
• Product condition
• Manufacturing defects
• Signs of misuse
• Physical damage
• Improper assembly
• Liquid or moisture damage
• Unauthorized repairs or modifications
• Warranty eligibility

Inspection results are typically shared after the evaluation is complete.

If your warranty claim is approved, Modo Chairs may provide one of the following solutions:

• Repair of the defective product
• Replacement of the defective component
• Replacement with the same chair model
• Replacement with a comparable model (subject to availability)

The final resolution depends on stock availability and the nature of the manufacturing defect.

After approval, warranty repairs or replacements are generally completed within 7 to 14 business days.

Processing times may vary depending on:

• Product availability
• Replacement part availability
• Inspection requirements
• Courier delays
• Public holidays

If our inspection confirms that the reported issue is not caused by a manufacturing defect, the warranty claim may be declined.

The product will be returned in its inspected condition, and any applicable shipping charges will be the customer's responsibility.

If the same chair model is no longer available, Modo Chairs may, at its discretion:

• Replace it with a similar model of comparable value and specifications.
• Replace the defective component if available.
• Offer another suitable solution approved by our support team.

Warranty claims will not be accepted in the following situations:

• The warranty period has expired.
• Normal wear and tear from regular use.
• Fabric fading or discoloration.
• Cosmetic scratches, dents, or surface marks.
• Damage caused by misuse or negligence.
• Improper assembly or incorrect installation.
• Exceeding the recommended weight capacity.
• Commercial or institutional use unless specified.
• Damage caused by moving or improper transportation.
• Water or liquid damage.
• Fire, accidents, or natural disasters.
• Unauthorized repairs or modifications.
• Missing or invalid proof of purchase.
• Damage caused by pets, children, or external impact.
• Improper storage or exposure to extreme heat, sunlight, or moisture.
• Customer preference, comfort expectations, or change of mind.
• Custom-made or made-to-order chairs.

Contact for Warranty Claims
Phone / WhatsApp: +92 320 8138973
Email: modochair123@gmail.com